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Splunk Community programs: guidelines for members


The Splunk Community programs (Answers, Trust, User Groups, Blogs, and Chat) are intended to provide connections that promote Splunk community, and content that leads to better experiences with Splunk products.

Splunk’s goal in providing these tools and bringing people together is to let the community govern itself as much as possible. The few rules we enforce are designed to balance the needs of the Splunk community with the needs of the Splunk company.

We have expectations of our members

Effective communities create their own norms, rather than abide by imposed rules. These programs are intended for and should be led by members of the Splunk community, and whenever possible should be led by customers and partners rather than Splunk employees.

None of these programs are intended as sales channels for products or professional services. Members can build reputations that can pay off indirectly, but directly selling services is forbidden.

Our members should have expectations of us

Splunk provides tools that help connect people. If the tools are broken, Splunk should fix them [1]. If we can help connect people, we should do so, while maintaining proprietary information and member privacy.

Basic decency and respect for privacy is required

We value open dialog, respectful communication, and irreverent humor. We seek an atmosphere of inclusion and participation.

We do not tolerate harassment on the basis of race, color, creed, ancestry, religion, national origin, age, disability, sex, arrest or conviction record, political viewpoint, marital status, sexual orientation, gender identity, or gender presentation. [2]

Our expectation is that information shared is to remain confidential. Neither Splunk nor community members will share member lists to anyone outside of a User Group, Chat channel, or other forum without the express approval of the members. All participants agree to avoid any discussions or sharing of information which could in any way lead to the violation of IP, privacy, competition, and anti-trust laws. Don’t share sensitive information unless you have permission to do so!

You are responsible for your words, your ideas, and your conduct.

Splunk retains editorial control, but uses it sparingly

Splunk is not responsible for the accuracy or integrity of the information posted by the members of the community. Splunk does edit Answers and Blogs posts for grammar, formatting and readability, and consistency of terminology, to make the content more usable and searchable.

Splunk reserves the right to remove any content that does not adhere to these rules.

Splunk likes to share its brand

Splunk’s IP and trademarks and funny t-shirt slogans belong to Splunk, and we care about maintaining our brand. If you ask first, we are very likely to approve of personal use as long as you're not seeking to profit financially. [3]

We are benevolent overlords

Splunk reserves the right to remove or hide any message from the sites we administer, and to block or terminate any user account, for any reason [4]. Splunk also reserves the right to demote Leaders of User Groups, moderators of private Chat channels, or other members of the Community, if they aren't upholding these guidelines.

Thanks for Splunking!

[1] Which of course would never ever happen, because this is software.

[2] How members conduct themselves and what they contribute are far more important characteristics than any physical, cultural, natural, or chosen personal traits. If you don’t get that by now, perhaps you haven’t been paying attention.

[3] Please be creative, irreverent, and decent.

[4] Nobody likes a power-hungry corporate shill. It goes against Splunk’s interests to exercise control over the community for no reason, and we’ll always try to use our powers for good. Just play nicely.

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